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E-Commerce Returns With more than 4.5% of logistics cost attributed to handling returns, an effective returns process (line56)
With more than 4.5% of logistics cost attributed to handling returns, an effective returns process contributes to both bottom line numbers along with customer satisfaction.

Sue Dill Calloway Joins OHIC Insurance as Hospital Risk Management Director (PR Newswire via Yahoo! Finance)
Sue Dill Calloway, a Dublin, Ohio, nurse and lawyer, has been hired by the OHIC Insurance Company as Director of Hospital Risk Management.

White Paper Reveals Changing Demographic of Human Resource “Gatekeepers” (PR Web via Yahoo! News)
Capitola, CA (PRWEB) November 15, 2005 -- As human resources (HR) achieves a higher level of recognition by corporate America, a new breed of practitioners is emerging armed with business degrees and focused on the bottom line.

moved into CRM and BI
CIO Nov 16 2005 4:46PM GMT

Agencies lose ground on e-gov section of management score card
Government Executive Nov 16 2005 6:59AM GMT

Company Interview Excerpt: Gerard Gorman - Immunomedics Inc (IMMU)